You will receive an auto-response upon ordering, showing that our system has captured your information and we’re working on your order.

Orders will be processed within 2 working days and delivery may take up to 10 working days from the date the order is placed.

We will first contact you for notification, then inform you how long you have to wait for the stock to come in, and recommend the next suitable product(if any) for your pet. In the event that you decide to cancel the item in question, cancel the whole order, or if the item you have ordered has been discontinued by the distributor, we will refund your payment accordingly.

All changes to an order are to be made at least 24 hours before the scheduled delivery. Please contact us for assistance at 6635 8646 or email us at contact@vetcentral.com.sg.

All cancellations are to be made at least 24 hours before the scheduled delivery. Please contact us for assistance at 6635 8646 or email us at contact@vetcentral.com.sg.

For greater convenience to our customers, we deliver to most residential areas across Singapore.

At the moment we do not offer delivery to:

• Orchard (CBD Area)
• Shenton Way (CBD Area)
• Sentosa Island

We offer free island-wide delivery for orders above $180. For orders below $180, there will be a $9 delivery charge.

Yes, self-collection is available at our clinic during regular business hours. Please select 'Self-collection' and the branch when placing your order online, or notifying us when placing your order over the phone. There is no minimum order for self collection.  

No, the prices are inclusive of GST.

Unfortunately, we do not offer international shipping at this time.

All sales are considered final and we are unable to provide refunds for mistakenly placed orders. We recommend customers to carefully review their selections before making a purchase.

The following Exchange Policy describes the conditions with which an exchange or return may be made:

• We will exchange or refund items due to manufacturer's defect only.
• The item(s) must be returned within 7 days of purchase with its original packing and condition (unused and unsoiled).
• Items must be brought to the physical clinic for refund or exchange.
• We will require the original tax invoice as proof of purchase from www.vetcentral.com.sg
• Refunds are subjected to 5% administrative charge of the total purchase price.