Privacy Policy

Under the PDPA, “personal data” refers to data (whether true or not) about an individual who can be identified (a) from that data; or (b) from that data and other information to which the organisation (i.e. in this case, Vet Central) has or is likely to have access. This would include amongst other things, personal identifying information that Vet Central may collect from users who purchase products on the Website (e.g. name, address, email address, contact numbers etc) or from its employees. There are obligations which Vet Central has to comply with in the way it collects, stores, uses, discloses and transfers personal data. For example, organisations must inform individuals of the purposes for which their personal data will be collected, used and disclosed and obtain the individuals’ consent to the same before the personal data may be so collected, used and disclosed. This Privacy Policy seeks to inform visitors to the Website (including any visitors who purchase Products) the purposes for which their personal data may be collected, used and disclosed. Please refer to the PDPA and the Advisory Guidelines on Key Concepts in the PDPA (seehere) for more information.

General Information 

This is the Privacy Policy for Vet Central Pte. Ltd. (UEN:201509984E) (“Vet Central” or “we”). It forms part of the terms and conditions (the “Terms”) for using the websitehttps://vetcentral.com.sg/ (the “Website”) which is operated by Vet Central. 

References to the Terms include this Privacy Policy and the Order Policy. 

We handle your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”) and the regulations enacted under it (as may be amended from time to time). 

This Privacy Policy sets out how and why we collect, retain, use, transfer and disclose your personal information (which under this Privacy Policy, includes personal data (as defined under the PDPA)) and how you may access your personal information and correct it. This Privacy Policy also explains the use of cookies on the Website. 

[The Data Protection Officer for Vet Central can be contacted atcontact@vetcentral.com.sg.The PDPA requires each organisation to designate one or more individuals to be responsible for ensuring that the organisation complies with the PDPA. This individual is typically referred to as a Data Protection Officer (the “DPO”). The DPO should ideally be a member of the organisation’s senior management team or have a direct reporting line to the senior management and should be trained and certified (please refer to the PDPC website for details on how to undergo training). Each organisation is also required to make available the business contact information of at least one individual designated by the organisation who should also be able answer questions in relation to the organisation’s collection, use and disclosure of personal data – this person is usually the DPO. As such, we have provided for the same here

Collection, Use and Disclosure of Personal Data

Collection of General Information

As the operator of the Website, we collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. 

We collect this information to better understand how visitors use the Website and to help us troubleshoot problems, analyse our resources and improve our services and/or products. 

We also collect potentially personal information like Internet Protocol (IP) addresses for logged-in users. We only disclose logged-in user IP addresses under the same circumstances that we use and disclose personal data as described in this Privacy Policy.

Collection of Personal Information

We collect personal information in a number of ways, including: 

1. When you visit and interact with the website;
2. When you contact us via the Website or sign up to our mailing list;
3. when you engage in transactions with us (including purchasing any products through the Website);
4. through cookies and other technologies that allow us to give you a better experience on the Website; and
5. when you or a third party contacts us independently of the Website, such as by email, phone or in person.

In each case, we collect your personal information only to the extent necessary or appropriate to fulfil the purpose of your interaction or transaction with us.

Please do not provide us with the personal information of another person unless you have first obtained that person's prior consent to do so and you have told them their personal information will be handled in accordance with this Privacy Policy (including where to find it).

Consent:To note that in certain transactions, the individual will be deemed under law to have provided his/her consent to the collection, use and disclosure of his/her personal data (i.e. Vet Central does not strictly need to actively obtain the individual’s express consent for those transactions). These include deemed consent by conduct where the individual voluntarily provides his personal data to Vet Central for purposes that are objectively obvious and reasonably appropriate from the surrounding circumstances (e.g. provision of credit card data to make payment) and deemed consent by contractual necessity where Vet Central (i.e. as initial recipient of the personal data) has to disclose the personal data to another downstream organisation where such disclosure (and collection) is reasonably necessary to fulfil the contract between the individual and the Vet Central (e.g. credit card data being disclosed by Vet Central to its bank). However, in view that there are limited circumstances only where deemed consent applies, the better approach would be to still obtain express consent from the individuals for the collection, use and disclosure of their personal data for the various purposes required by Vet Central. 

By visiting the Website, using any our services, transacting with us or providing us with your personal information in any other way (or authorising it to be provided to us by someone else), you agree to this Privacy Policy and consent to your personal information being collected, used and disclosed in the manner and for the purposes as set out in this Privacy Policy.

Purpose:Please review the list of purposes for which personal data may be collected, retained, used, transferred or disclosed by Vet Central and amend as necessary. It is important to make this list as comprehensive and wide as possible to ensure that all present and future / potential purposes are captured, so as to avoid needing to go back to the individual to obtain consent again in the future (e.g. if the list was not comprehensive enough and a new purpose arose from which Vet Central needs to collect person information but was not covered under the original list.

Subject to this Privacy Policy, we may collect, retain, use, transfer and/or disclose your personal information for the following purposes (collectively referred to as the “Purposes”): To note that the PDPA prohibits an organisation from requiring an individual to consent to the collection, use or disclosure of his personal data beyond what is reasonable to provide the relevant product or service to the individual, as a condition to providing that product or service to the individual. What this means in practice for Vet Central is that purposes whichnot relevant to Vet Central’s provision of the relevant product or service (for example, collecting personal data for Vet Central’s marketing/promotional activities or to send marketing/promotional material to the user) (“extraneous purposes”) should not be included in the list below. Instead extraneous purposes should be specifically consented to by the user (e.g. creating a separate list of purposes with individual checkboxes for the user has to tick) before the personal data may be used for such purposes. 

1. to carry out our obligations and to provide you with agreed services and/or products;
2. to send you service and/or product communications;
3. to notify you of updates or changes to our services and/or products;
4. for quality assurance and training purposes;
5. Where disclosure is required by any law, regulation or order of any court or pursuant to any direction, request or requirement of any legal, regulatory or taxation authority or agency or government; and 
6. any other uses which we inform you of at the time we collect your personal information or as reasonably contemplated by this Privacy Policy and the Terms.

Disclosure of Your Personal Information

We may disclose your personal information to other entities or individuals for the Purposes including but not limited to:

1. our employees, trusted third parties and other people we work with to provide services and/or products to you;
2. third party service providers for the purpose of enabling them to provide a service such as (but not limited to) IT service providers, data storage, web-hosting and server providers, debt collectors, payment processing and insurers;
3. third party partners or entities with whom we have a commercial relationship;
4. our related entity(ies) (if any);
5. prospective sellers or buyers of our business or assets;
6. regulators, government body(ies) or agency(ies), authority(ies) and/or any court(s) of law; or
7. other entities or individuals, provided you have given your consent.

Access to and Correction of Personal Data:Under the PDPA, an organisation must, upon request by an individual, provide the individual with the following as soon as reasonably possible: a) personal data about the individual that is in the possession or under the control of the organisation; and b) information about the ways in which that personal data has been or may have been used or disclosed by the organisation within a year before the date of the individual’s request. 

In addition, an individual may submit a request for an organisation to correct an error or omission in the individual’s personal data that is in the possession or under the control of the organisation (a “correction request”). Unless the organisation is satisfied on reasonable grounds that the correction should not be made, it should – a) correct the personal data as soon as practicable; and b) send the corrected personal data to every other organisation to which the personal data was disclosed by the organisation within a year before the date the correction request was made, unless that other organisation does not need the corrected personal data for any legal or business purpose. The provisions in this section are to inform users of how to access and correct their personal data

Accessing Your Personal Information

You may review, edit, correct or delete any personal information you submit to us by submitting a request to the Data Protection Officer at the contact details stated above.

Following your request we will, as soon as reasonably possible, provide you with:

1. personal information about you which you have requested and that is in our possession or under our control; and
2. information about the ways in which such personal information has been or may have been used or disclosed by us during the year preceding the date of the request.

However, we reserve the right not to provide you with your personal information or other related information if doing so could reasonably be expected to:

1. threaten the safety or physical or mental health of another individual;
2. cause immediate or grave harm to your safety, physical or mental health;
3. reveal personal data about another individual;
4. reveal the identity of an individual who has provided personal data about another individual and the individual providing the personal data does not consent to the disclosure of his identity; or
5. be contrary to the national interest.

[While we do not charge a fee for a request for accessing your personal information, we may charge a reasonable fee (which we can let you know upon your making a request) for time and cost in the following circumstances:

1. if an extended amount of time is required to collate and prepare material for you; and
2. if you wish to have your files photocopied or printed for you.] 

Correcting and Updating Your Personal Information

If there are any changes to your personal information or you otherwise wish to correct or update personal information about you which is held by us, please contact the Data Protection Officer at the contact details stated above as soon as possible. 

Cookies

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Our site uses cookies to help us identify you from other users, track your usage of our site, and your website access preferences.

We do or may use the following cookies:

1. Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of the Website, use a shopping cart or make use of e-billing services.
2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way the Website works, for example, by ensuring that users are finding what they are looking for easily.
3. Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
4. Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make the Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
5. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

If you do not wish to have cookies placed on your computer you should set your browsers to refuse cookies before using the Website, with the drawback that certain features of the Website may not function properly without the aid of cookies.

Business Transfer

If we, or substantially all of our assets, were acquired, or if we merge with another company, or in the event that we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge and agree that if such transfers occur, that any acquirer of our business may continue to use your personal information as set forth in this Privacy Policy.

Changes to Privacy Policy 

We may make changes to this Privacy Policy at any time without prior notice. Such changes will take effect immediately upon posting on the Website. Please check this Privacy Policy whenever you access or use the Website to ensure you are viewing the latest version.Your continued use of the Website constitutes your acceptance of the amended Privacy Policy.